Refund & Cancellation Policy

1. The Nature of Digital Goods

Zerzura Studio sells digital source code blueprints (Next.js, React, Tailwind, GSAP). Because source code is delivered immediately upon purchase via GitHub repository invitation or zip archive and cannot be physically returned or "revoked" once cloned to local storage, all digital sales are generally final.

2. When Refunds Are Granted

A full refund will be processed in the following situations:

• Defective / Non-Compiling Code: The template fails to build or crashes out-of-the-box on the specified runtime version, and our developer team is unable to provide a working patch within 5 business days.
• Duplicate Purchases: You accidentally purchased the same template twice on the same credit card or account.
• Non-Delivery: You completed payment, but automated repository access was not delivered within 24 hours and you did not receive assistance from our team.

3. Non-Eligible Refund Requests

Refunds will not be issued for:

• Change of mind after repository invitation has been accepted and source code has been cloned.
• Lack of basic developer expertise required to run modern Next.js/Node.js projects (we provide step-by-step documentation, but basic terminal proficiency is expected).
• Incompatibilities caused by custom third-party plugins, untested modifications, or downstream third-party package conflicts not included in our base release.

4. Custom Studio Commissions & Retainers

For bespoke client web development projects, the initial deposit is non-refundable once architectural exploration, moodboarding, or custom 3D shader development has commenced. In the event of project termination before final handover, billing is reconciled strictly to the agreed milestone deliverables completed up to the date of cancellation.